Samurai Boeki is committed to providing a secure and transparent shopping experience for customers purchasing goods from Japanese online platforms and auctions.
✅ Our Responsibilities Include:
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Crediting funds to your personal account
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Making payments to sellers for auction wins or purchases
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Contacting sellers to confirm delivery details
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Receiving and safely storing your items at our warehouse in Japan
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Packing and dispatching your items to the shipping address you provide
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Refunding unused funds from your account upon request
Once your item is received at our warehouse, Samurai Boeki assumes responsibility for it until it is shipped to your address.
⚠️ Limitations of Liability
While we always strive to ensure the best service, please note that Samurai Boeki is not responsible for the following situations:
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The seller fails to ship the item or causes delays
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The item does not match the description provided in the listing
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The item is damaged during shipping or transit
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You receive an incorrect item due to seller error
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The seller refuses to ship the item, and arranging pickup is costly or impractical
Important: In the event of damage while under our responsibility, the maximum compensation will not exceed the amount of our service commission.
Need Help?
If you have any questions about our warranty or responsibility policy, feel free to contact us: tel. +81-7-6461-7471, e-mail: [email protected]